Sharief K Replied on April 20, My problem is that the wireless keyboard that the system came with is not working. Hi, Mouse is working only the wheel is not working for me. Did this solve your problem? Asia Pacific and Oceania. Synchronize the keyboard Next, re-synchronize the keyboard.

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Did this solve your problem? Thanks for the info.

Siva Replied on April 20, By continuing to use this site, you are consenting to our use of cookies. We are unable to determine your warranty status for the product and serial number provided.

Wireless adapter waste of time? Modify your browser’s settings to allow Javascript 5189hrf execute.

My wireless mouse and wireless keyboard 5189URF not working properly in Windows 8.1 Pro 32 bit

5189rf the mouse works, then the issue could be software related and you can install the drivers to fix the issue. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.


Make sure the batteries in the mouse are working and correctly inserted in the devices.

If the issue persists, you may contact HP Support for further assistance on this issue. How satisfied are you with this reply? In reply to Siva’s post on April 20, This page requires Javascript. Had tried all of these. ClearHorizOnNov 13,in forum: Before you can use the HP cordless keyboard, you need to go through a short installation process so your computer can detect this peripheral.

My wireless mouse and wireless keyboard URF not working properly – Microsoft Community

It matches the product: This site is completely free — paid for by advertisers and donations. Even though I have done this, I still have a problem every now and then with the delayed keystroke thing.

The new keyboard and mouse work just fine. If you’re not already familiar with forums, watch our Welcome Guide to get started. Wireless Headset Mic issues Please help! No, ekyboard an account now. Mouse wheel is not working. Couriant Nov 6, Welcome to Tech Support Guy!


Click here to join today! This site in other languages x. Insert the HP wireless keyboard installation disc into your computer.

The model number is URF K. Click “Next” when the HP wireless keyboard installation wizard appears.

Please try again shortly. Unable to determine warranty status. ClearHorizOn Nov 13,